Helpful Organisations

Government Organisations in Australia

Australia is currently evacuating Australians and anyone who worked with NATO forces from Afghanistan. Evacuation flight details will be directly communicated.

24 Hour Consular Emergency Centre in Canberra:

    • 1300 555 135 (from Australia)
    • +61 2 6261 3305 (from overseas)

​​The Department of Home Affairs is responsible for immigration and customs border policy. They acknowledge the situation in Afghanistan is changing rapidly. Follow their Afghanistan Update page. 

Click here to find free translating and interpreting services 

Non Government Organisations (NGO's) in Australia

The ASRC is an independent and non-federal government funded human rights organisation.

For people from Afghanistan who are in Australia and seeking advice about visa options for themselves. 

  • ASRC legal triage line on 0478 700 605 or
  • email the subject line “Afghanistan: Onshore visa help needed”
  • Read the Asylum Seeker Resource Centre Click here to read the Info Sheet. 

CMRC provides settlement services, information and referral, group work, family support services, community development activities and business advice services. 

Telephone number: (02) 9687 9901 or click here to access the Community Migrant Resource Centre. 

  • A fact sheet where RACS outlines how the change in circumstances in Afghanistan might affect your immigration status and what you can do to assist people at risk of harm in Afghanistan.
  • See this fact sheet for people from a refugee background living in Australia as an Australian permanent resident or Australian citizen who would like to sponsor their partner and/or children to live with them in Australia. It explains the different visa options that are available, depending on where you are and what your relationship is.

Contact Information:

Monday – Friday 10am – 1pm or 2pm – 4pm on 02 8355 7227

or email with your name and phone number and they will return your call. 

The Refugee Council of Australia provides information, services and other tools for refugees, people seeking asylum, and those working with and supporting them. You can also search for and find resources by topic. Click here to be redirected to the Refugee Council of Australia.

An information sheet that outlines assistance for people impacted by the crisis in Afghanistan. Click here to read the info sheet.

Contact Information:

Tel: (03) 9413 0101 and Fax: (03) 9413 0144

Service for the Treatment and Rehabilitation of Torture and Trauma Survivors (STARTTS) is a specialist, not-for-profit organisation. It provides culturally relevant psychological treatment and support, and community interventions, to help people and communities heal the scars of torture and refugee trauma and rebuild their lives in Australia. Click here for their response to the Afghanistan Crisis. 

To make a referral to STARTTS please call (02) 9646 6800 and ask for the Intake Officer. Alternatively, you can complete a STARTTS  referral form by clicking here

General Resources in Australia

The Department Of Foreign Affairs & Trade maintains the website Smart Traveller. It offers travel advice and provides subscription services for the latest alerts. 

International Organisations

Refugees and asylum-seekers can find information to help them know more about their rights, obligations and the services available to them.

Afghanistan UNHCR Help page:

Email UNHCR:

UNHCR Help pages webpage:

UNHCR Frequently Asked Questions:

Due to the current situation, UNHCR Afghanistan cannot accept walk-in counselling requests until further notice.  

You can reach them through their Protection hotline 📞 0790691746 and 📞 0704996168 (available on all working days) or Protection email (

UNHCR, the UN Refugee Agency, created this website for refugees and asylum seekers in the United States. Click here to be redirected. 

UNHCR, the UN Refugee Agency, created this website for refugees and asylum seekers in Canada. Click here to be redirected. 

UNHCR, the UN Refugee Agency, created this website for refugees and asylum seekers in Turkey. Click here to be redirected. 

Medicins Sans Frontiers provides urgent medical care to those in need. See how they are helping in Afghanistan by clicking here.